Shipping & Delivery Policy

Honoring Heroes | Veteran-Owned Small Business

Effective Date: October 30, 2026

At Honoring Heroes, we take pride in creating personalized military and first responder gifts, recognition products, and celebration decorations. Each order is carefully crafted, packaged, and shipped with attention to detail.

Please review our Shipping & Delivery Policy before placing your order to understand our production timelines, shipping procedures, and delivery expectations.

1. Production & Processing Times

Our standard production time is 15 business days for all products.

Because our products are made to order, production begins after your order has been received and successfully processed.

Please note:

• Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

• The 15-business-day production period begins on the first business day after your order is placed and payment is confirmed.

• Production time does not include shipping transit time.

• Orders requiring additional customer information or clarification may be delayed until all necessary information has been received.

• Unexpected circumstances such as equipment issues, material shortages, or unusually high order volumes may occasionally affect production timelines.

We make every effort to complete and ship orders within our stated production window. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

Please plan accordingly when purchasing items for promotions, retirements, military ceremonies, graduations, or other time-sensitive events.

2. Shipping Destinations

Honoring Heroes currently ships within the United States, including eligible U.S. military addresses.

We proudly ship to:

• All 50 U.S. states

• APO (Army/Air Force Post Office) addresses

• FPO (Fleet Post Office) addresses

• DPO (Diplomatic Post Office) addresses, where supported by our shipping services

We do not currently offer general international shipping.

Military addresses may require additional shipping documentation and may experience longer transit times due to military mail processing and delivery procedures.

3. Shipping Costs

Standard shipping is included in our product prices.

There are no separate standard shipping charges for eligible orders placed through our website.

Our listed product prices account for standard shipping to supported U.S. destinations.

Additional shipping costs may apply if a customer requests reshipment because of an incorrect or incomplete address or another customer-caused delivery issue.

4. Shipping Carriers

Honoring Heroes uses multiple shipping carriers depending on the size, weight, destination, and packaging requirements of the order.

Carriers may include:

• USPS

• UPS

• FedEx

• Other appropriate shipping services

We reserve the right to select the most suitable carrier and standard shipping method for each order.

APO, FPO, and other military mail shipments will be sent using eligible shipping services.

Customers cannot select a specific shipping carrier unless an exception has been expressly approved by Honoring Heroes.

5. Rush Orders & Expedited Shipping

We do not offer rush production or expedited shipping.

All orders are processed according to our standard production schedule.

We understand that many of our products are purchased for important ceremonies, military promotions, retirements, and celebrations. However, to maintain consistent quality and fairness to all customers, we do not prioritize individual orders ahead of others.

Please order well in advance of your event to allow sufficient time for both production and shipping.

6. Shipping Confirmation & Tracking

Once your order has been completed and transferred to the shipping carrier, you will automatically receive a shipping confirmation with tracking information at the email address associated with your order.

Please allow time for the carrier to scan the package and update tracking information.

Tracking updates and estimated delivery dates are provided by the shipping carrier and may change during transit.

A shipping confirmation indicates that your order has been shipped, not that it has been delivered.

7. Estimated Delivery Times

Shipping transit times vary depending on the destination, carrier, shipping method, and seasonal conditions.

Our 15-business-day production time is separate from shipping transit time.

Any delivery estimates provided during checkout or through tracking are estimates rather than guaranteed arrival dates.

Delivery delays may occur because of:

• Severe weather conditions

• Holidays and increased shipping volume

• Carrier operational disruptions

• Military mail processing

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

Honoring Heroes cannot guarantee delivery by a specific date unless expressly agreed upon in writing.

8. APO/FPO Military Shipping

We are proud to serve military customers and families stationed around the world through supported APO and FPO addresses.

Please ensure your military shipping address is entered correctly, including the appropriate unit, box number, APO/FPO designation, and applicable AA, AE, or AP region.

Military mail shipments may require additional processing, customs documentation, or inspections, even when addressed through the U.S. military postal system.

Delivery timelines to military addresses may be longer and less predictable than standard domestic shipments.

We cannot guarantee a specific arrival date for APO/FPO shipments.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for ensuring their shipping address is accurate and complete before submitting an order.

Please verify all address information, including apartment numbers, unit numbers, ZIP codes, and military address details.

If you discover an error in your shipping address, contact us immediately at Cassandra@HonoringHeroes.com.

We will make reasonable efforts to correct the address before shipment; however, changes cannot be guaranteed once an order has been processed for shipping.

If a package is returned because of an incorrect or incomplete customer-provided address, additional shipping charges may be required to resend it.

We are not responsible for additional delivery expenses caused by incorrect customer-submitted addresses, except where applicable law requires otherwise.

10. Lost, Missing, or Delayed Packages

If your package is delayed, missing, or appears to be lost in transit, please contact us.

We will review the circumstances individually and assist with available carrier tracking information or investigations.

Depending on the situation, we may need to:

• Review tracking information and delivery scans

• Contact the shipping carrier

• Request additional information from the customer

• Open a missing package or shipping claim

• Determine whether a replacement or refund is appropriate

Each shipping issue is reviewed on a case-by-case basis.

A carrier delay does not automatically mean a package has been lost.

We do not automatically issue replacements or refunds for every delayed or missing shipment. However, we will work toward an appropriate resolution based on the circumstances, available evidence, and applicable consumer protection requirements.

11. Packages Marked as Delivered

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend first checking:

• Your mailbox, porch, or usual delivery location

• Other entrances or secure package areas

• Household members or others who may have accepted the delivery

• Your local shipping carrier for additional delivery information

If the package remains missing, please contact us at Cassandra@HonoringHeroes.com with your order number.

We will review the available information and assist with the next appropriate steps.

Claims involving packages marked as delivered will be evaluated individually. A delivered tracking status does not automatically determine the outcome of a claim, and any applicable legal obligations will be honored.

12. Items Damaged During Shipping

We carefully package our products to help minimize the risk of damage during transportation.

If your item arrives damaged, photographic documentation is required to support a shipping damage claim.

Please provide:

• Clear photographs of the outside shipping box

• Photographs showing any visible damage to the box

• Photographs of the internal packaging and protective materials

• Clear photographs of each damaged item or component

• Your original order number

• A brief description of the damage

We recommend contacting us within 7 calendar days of delivery whenever possible.

Please retain all original packaging materials and damaged products until your claim has been reviewed.

Failure to preserve packaging or provide adequate documentation may affect our ability to investigate the damage or pursue a carrier claim.

Once the information is received, we will review the circumstances and determine an appropriate resolution, which may include repair, replacement, or refund.

Nothing in this section limits remedies required by applicable law.

13. Returned or Undeliverable Packages

Occasionally, packages are returned to us by the shipping carrier because of an incorrect address, an unsuccessful delivery attempt, an unclaimed package, or another delivery issue.

If your order is returned to Honoring Heroes, we will review the reason for the return and contact you when appropriate.

If the return resulted from inaccurate customer-provided information or failure to retrieve the package, additional shipping charges may apply before it is resent.

Because our items are personalized, returned packages are not automatically eligible for refunds.

If a package is returned because of an error made by Honoring Heroes, we will correct the issue at no additional cost.

14. Multiple Items & Shipments

Orders containing multiple products may require different packaging methods because of variations in size, weight, and product construction.

Whenever practical, we will package items together.

However, we reserve the right to ship an order in multiple packages when necessary to protect the products or accommodate packaging requirements.

If an order is shipped in multiple packages, additional tracking information may be provided.

15. Holiday & Peak Season Shipping

During periods of increased demand, including major holidays, military promotion cycles, retirement seasons, and other busy periods, production or shipping schedules may be affected.

We encourage customers to order early when purchasing items for time-sensitive occasions.

Holiday delivery dates are not guaranteed.

Any temporary changes to our standard production schedule will be communicated through our website or directly to affected customers when appropriate.

16. Customer Responsibility

By placing an order with Honoring Heroes, customers acknowledge that:

• Standard production time is 15 business days.

• Shipping transit time is additional.

• Rush production and expedited shipping are not available.

• Delivery estimates are not guarantees.

• Accurate shipping and personalization information must be provided at checkout.

• Shipping concerns must be reported with relevant information and documentation.

• Personalized items are subject to our Return & Refund Policy.

We appreciate your understanding that handcrafted, personalized products require time and attention to detail.

17. Contact Information

For questions regarding production timelines, shipping status, missing packages, damaged shipments, or delivery concerns, please contact:

Honoring Heroes

Veteran-Owned Small Business

Email: Cassandra@HonoringHeroes.com

Please include your order number and a brief description of your concern so we can assist you efficiently.

Thank you for supporting Honoring Heroes and allowing us to create meaningful products celebrating those who serve and have served our country.